Wednesday
Jul012009
Sprint Internal Memo: Pres ordered via Telesales may be Non Activated
PreThinking
Sprint began taking Palm Pre orders through Telesales a little over 2 weeks ago. And according to an internal memo, some of the Pres sold via Telesales may be non activated. So if your Pre is not working, and you bought it through telesales, chances are it's simply not activated. Call Sprint about it and they'll replace it.
Summary: Customers who ordered their Palm® Pre™ from Telesales may receive a cold (non-activated) Phone.
Specialists:All
Customers: Ordering a Palm Pre from Telesales
Effective Date:06/29/09
What you need to know:
- Customers may call Customer Care to swap their old phone with a Palm Pre purchased from Telesales.
- Customer may receive a provisioning has failed message when they turn on their Palm Pre phone.
[via Sprint Gurus]
Reader Comments (2)
once you have the phone, you can just go to the sprint website login and to the esn swap right online without having to wait on the phone. I did this twice, super easy :)
Very great article! I have been searchibg something like this. Thanks a lot!