Thursday
Aug202009
Survey: Palm Pre Return Rates at 11% now?
PreThinking
According to a new survey ChangeWave Research had done, it looks like the return rates has come to a more realistic/heart-warming number. With Pre exchange rate at 11%, and the iPhone at 7%. Now you gotta understand that, the iPhone 3GS is a 3rd generation device and the Pre is a 1st Gen, so the number did't surprise me there. What did surprise me though is that the survey was only based on 38 Pre owners and 198 iPhone 3GS owners.
Why is the return rates lowering for the Pre? Palm Pre improvements.
[via CNN Money]
Reader Comments (7)
Hi,
"Now you gotta understand that, the iPhone 3GS is a 3rd generation device and the Pre is a 1st Gen"
The logic of this escapes me, how long has Palm been making phones, and before that the pda?
There is no free pass because this is a new product.
I would have thought that Palm could make a quality product by now, regardless of the OS you put on it.
Palm was in the phone manufacturing business long before Apple joined the party, how about a free pass for the Iphone then?
Palm being around and making phones is fine with me but use some common sense when you post an article, please!
This site and Precentral, with all the mindless droning on about the Pre, with no attention to the flaws of the device, is just mind boggling.
If you wanna play at being a journalist, show some objectivity, if you wanna come off as a mindless Palm drone, you are so there.
Dear whomever,
I have a pre and have friends who have Iphones we are both happy with our choices. I can't believe that anyone would be so wrapped up in this. Yet, as one former PDA pundit Jeff Kirvin put it, this is a new Palm, all of the old hands are gone (BTW, he has an Iphone). So, a lot of what was said above needs to reflect that new situation. Finally, if anyone has ever seen Consumer Reports and their review of laptops, they would see that all laptops had a 20-25% return rate for repairs. In fact, they stated that one our of four laptops would be returned for some reason of defect. To have an eleven or seven percent return rate in that light is not so bad.
Hey @yowsers why don't you take that big fat apple Steve Jobs hypnotized you with and shove it up your hole? You wanna talk about FLAWS?? How 'bout the fact that for TWO years your precious little Jesus phone couldn't do MMS and as of this posting STILL CAN'T? How 'bout the fact that you're still stuck with your virtual keyboard which many can't stand? Or your lousy battery that's non-removable? Or the fact it took Apple TWO years to introduce cut/paste and then they turned around and acted like they INVENTED it?? Or Apple's monopolistic and highly restrictive practices? Pssh! Get out of my face with all your holier-than-thou B.S. because TRUST me, anyone can see you're full of it.
So let me get this straight... Chevrolet has been around for YEARS, but when they make a new car it's expected to have excellent reliability in the first couple months just because the company (may they rest in pieces) has been around for so long? Really? On what planet do you spend most of your time?
With regards to the numbers... they're hardly scientific (sample sizes are a joke), but they still be looked at under a positive light by Palm Pre owners/potential buyers. The iPhone has changed relatively little in two years and has had plenty of time to mature and get its wrinkles sorted out. Beating out a 1st generation device by 4 measly percentage points is, in my estimation, either lousy on Apple's part or impressive on Palm's part. I'm going with a little of both.
... So Yowsers... enjoy your little toy, stop it with the name-calling, and suck on this: Palm Pre rocks.
Hi,
Dante, mighty big assumption on what gadget I use there.
Before you tell me to shove stuff, btw, I got a better place for that apple you talk of, make sure your facts are proper.
You talk and use the car manufacturers, as an analogy, great, they learn and implement changes based on issues experienced.
Palm has not done this, instead, they go and cheap out on build quality and push a phone out before it should have been available.
I recommend being a little less secure of your gadget of choice as your post comes off as rather funny.
You are behaving and sounding like you are a teenager and if you are older than a high school student, act like it.
If you are in the work force, do you act this way when someone has a different point of view that collides with your distorted view of reality?
As for my gadget, you do realize ther are other gadgets out there than the Pre and the Iphone?
You come off as a little obsessed with the Iphone yourself, maybe a little envy I see?
I certainly hope all Pre owners are not as insecure and a little more well spoken than yourself.
If you think you can respond as an adult would and can stop taking cheap shots when you have NO facts to back up your name calling, I would be more than happy to continue sparring here about the issue.
These are very small samples and thus prone to a very high margin of error. I could poll 250 people I know and Pre & Blackberry would have 0% return rates and iphones almost 30% over the last 3 months but that doesn't mean the small group is an accurate representation of the market.
Even an accurate return rate doesn't mean much anyway since some people will change their mind about the model, decide they can;t afford it, find out the provider has poor coverage in a specific area or find some other reason to take it back that has nothing to do with the usability or build quality of the device.
@Dante: I applaud you, sir. Thanks for the chuckle.
@Yowsers: you can't come on a Palm-centric website, call its authors and readers "drones" and NOT expect get some kind of belligerent response. Go on the Crackberry or iPhone blogs, and yeah, big surprise you're going to experience quite a bit of slant. It is you who comes across as trying to stir things up, and you were put in your place... perhaps a little more crudely than I would have, but fun to read nonetheless. Flame all you want, but that's all I'm going to say to you. You're not worth my time.
The numbers mean nothing to me. If you really want to see what's going on out there, you need to look at a bigger sample size, a more widespread geographic distribution, dates of purchase... overall better defined customer demographics. Only THEN will we know if we need to cheer or sneer.
Hi,
Put in my place, by whom?
Lots of touchy people here when someone just brings up that the gadget they bought is not perfect.
No gadget is and never will be, do not take this as a criticism of you, it is a knock on Palm.
I actually applaud Pre owners for being, for lack of a better term, beta testers for WebOS and the Pre.
For me, the issue is blind loyalty and a non acceptance and dismissal of the fact that Palm should have made the Pre better than they did.
Palm is not new to the game and accepting the flaws and not being upset with Palm is something I find puzzling.