Sprint began taking Palm Pre orders through Telesales a little over 2 weeks ago. And according to an internal memo, some of the Pres sold via Telesales may be non activated. So if your Pre is not working, and you bought it through telesales, chances are it's simply not activated. Call Sprint about it and they'll replace it.

Summary: Customers who ordered their Palm® Pre™ from Telesales may receive a cold (non-activated) Phone.

Specialists:All
Customers: Ordering a Palm Pre from Telesales
Effective Date:06/29/09

What you need to know:

• Customers may call Customer Care to swap their old phone with a Palm Pre purchased from Telesales.
• Customer may receive a provisioning has failed message when they turn on their Palm Pre phone.

[via Sprint Gurus]